Privacy Policy
Please view our Privacy Policy linked here, it will explain exactly how and what data is handled on this website.
Terms
- All prices are in pounds sterling and are exclusive of VAT (20%).
- All UK customers can purchase trade orders through the website but please contact Louise Tiler Designs directly for international deliveries using the customer 'International' contact section of the website.
- Louise Tiler has a £50 minimum order value on all orders (excluding VAT and delivery costs).
Payment
- International deliveries are to be paid prior to dispatch on a pro forma basis.
- Payments on all UK orders are due 30 days from the invoice date. Payment is accepted by bank transfer or cheque in pounds sterling.
- Orders will usually be shipped by courier within 2-5 working days. Some shipments will require a signature upon delivery. Please be aware if you place a order for any cards or stationery that are out of stock you will be notified and given a estimated delivery date. If no one is available to sign for a shipped parcel it is the buyers responsibility to arrange a collection from a depot.
- Trade orders for delivery in mainland UK and Northern Ireland (between £50-£100) will be subject to a £6.50 shipping charge (this price includes VAT). Orders over
£100 (excluding VAT) will include free shipping.
- For international orders please contact Louise Tiler with your order and a delivery quote will be given.
Refunds
- If any product arrives faulty, you must notify Louise Tiler Designs within 2 working days of receipt of your order. Please see our contact details below.
- If your product is unavailable and you do not wish to wait till it is back in stock then we will provide you with a full refund.
Customer Services and Support:
If you have any queries then please contact us at louise@louisetiler.co.uk or contact@louisetiler.co.uk. Alternatively call us on +44(0) 7752452753 Mon-Fri 9am-5pm GMT. We will respond within 2 working days.
Our office address is:
Kensington House
Goulbourne Street
Keighley
West Yorkshire
England
BD21 1PG