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TRADE CUSTOMERS - 5% DISCOUNT ON ALL ONLINE ORDERS & FREE DELIVERY ON ORDERS OVER £100 ( EXCL. VAT )

Privacy Policy

Please view our Privacy Policy linked here, it will explain exactly how and what data is handled on this website.

Terms

- All prices are in pounds sterling and are exclusive of VAT (20%).

- All UK customers can purchase trade orders through the website but please contact Louise Tiler Designs directly for international deliveries using the customer 'International' contact section of the website.

- Louise Tiler has a £50 minimum order value on all orders (excluding VAT and delivery costs).

Payment

- International deliveries are to be paid prior to dispatch on a pro forma basis.

- Payments on all UK orders are due 30 days from the invoice date. Payment is accepted by bank transfer or cheque in pounds sterling.

UK Mainland Shipping

- Orders will usually be shipped by courier within 2-5 working days. Some shipments will require a signature upon delivery. Please be aware if you place an order for any cards or stationery that are out of stock you will be notified and given an estimated delivery date. If no one is available to sign for a shipped parcel it is the buyer's responsibility to arrange collection from a depot.

- Trade orders for delivery in mainland UK and Northern Ireland (between £50-£150) will be subject to an £8.50 shipping charge (this price includes VAT). Orders over
£150 (excluding VAT) will include free shipping.

- For international orders please contact Louise Tiler with your order and a delivery quote will be given.

Refunds

- If any product arrives faulty, you must notify Louise Tiler Designs within 2 working days of receipt of your order. Please see our contact details below.

- If your product is unavailable and you do not wish to wait until it is back in stock then we will provide you with a full refund.

Customer Services and Support:

If you have any queries then please contact us at louise@louisetiler.co.uk or contact@louisetiler.co.uk. Alternatively call us on +44(0) 7752452753 Mon-Fri 9am-5pm GMT. We will respond within 2 working days.

Our office address is:

Kensington House
Goulbourne Street
Keighley
West Yorkshire
England
BD21 1PG